Coronavirus - Our Response 

Covid 19 response Updated 29/03/20

 
Temporary variation of Terms in response to Covid 19
 
We are in the middle of an unprecedented event which is affecting the entire world in every way. It is such a terrible thing to have waited for your perfect day only for it to be snatched away. We understand the need to be flexible in these testing times but also need to preserve our business so that we are still around to deliver on our promises to all of our couples.
 
We want to do as much as possible to help our couples and also protect ourselves and livelihoods. We do care about you and your special day but we can not afford as a business to lose a year of work.
We have tried to be flexible and create a win/win situation as best we can. 
 
Here's what we will do.

If you have wedding insurance, please cancel. We will support your claim and provide you with everything you need. We will also give you priority when rebooking alongside a 20% discounted rate.
If you are uninsured, we will offer any couple the opportunity to move their wedding for free.
We will ask you to pay 50% of your balance when it would have become due if you can.This will help with our cash flow in these difficult times but you are under no obligation to do so.
We will take on no more work for 2020 other than those consultations prior booked.
We will allow twelve months from your original date for you to reschedule subject to availability.
In the event that we do not have your new date free, please contact your wedding insurance provider to check that you are covered as we would need to charge the sum due at the time of postponement. Please check the sliding scale in your original contract.
We can provide you with a list of dates available on a first come first served basis.
 
Please read your original Terms and Conditions.
Deposits are non refundable. If you choose to cancel, our cancelation charges will apply.
 
Finally your original Terms are still in place.  If you wish to reschedule, please do this as soon as possible so that we can secure your date.
 
 

 

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© Emily and Me. Our Address: Highfield, Belcaire Close, Lympne, Kent, CT21 4JR.

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